FAQ

 

Got a question?  You might find the answer here.  If not, please contact us

General

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What are your showroom opening hours?
Do you have finance options available?

We certainly do! Austrack Finance offer various finance solutions aimed at helping you get off the beaten track and start exploring Australia in your very own Austrack Camper or Hybrid.

What is the minimum deposit I need to place an order?

The minimum deposit required to put your purchase into production is $1,000 for a camper trailer or hybrid camper.

How do I register the trailer?

All paperwork and documentation for registering your camper will be supplied at the time of pickup. Each State in Australia has different registration requirements so it best to check with your local State authority or call one of our showrooms for details.

Which payment methods are accepted in the Online Shop?

We accept Credit Card (Visa, Mastercard), Direct Deposit.

Do I need to pay for my camper before I collect it or before it will be delivered?

Yes, you do. We accept credit card, cheque or direct deposit.

Do we accept trade-ins?

No we do not.

Do we have showrooms, dealers or distributors overseas?
We currently have no showrooms, dealers or distributors overseas, however, we may be able to ship to your country depending on what camper you would like and where you would like it shipped. We handle none of the shipping arrangements. You would do so from your end and notify us where and when the camper needs to be for shipping. You will also need  to check if our campers meet road requirements for use in your country.
Can we ship our campers overseas?
Depending on where, we may be able to deliver your camper overseas. You will need to arrange your own shipping and would need to check if our campers meet road requirements for use in your country.

 

Warranty

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What is the warranty on your camper trailers and tents?

All camper trailers and hybrid campers purchased through Austrack Campers receive our exclusive 5-year structural warranty; which covers all parts and labour. For further information, please contact us.
All tents and other components purchased from one of our showrooms receive our 12-months warranty (conditions apply).

What is your refund policy?

Our refund policy is in accordance with Australian Consumer Law.

Are warranty terms transferable?

No they are not. Warranty terms apply to the original purchase and purchaser.

 

Service and Repairs

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How often should i check my wheel nuts?

It is important to use a torque wrench to check your wheel nuts at 50kms, 100kms, 250kms and 500kms after handover. After this time, check on a regular basis, even more often if travelling on corrugated roads.

Do i have to service my trailer?

Yes! Just like your vehicle, it is important to service the trailer on a regular basis to ensure that all parts are kept in tip-top condition. A maintenance schedule is provided with the trailer, and following this will ensure your investment is kept in the best possible condition and your travels will be issue free.

What is the recommended tyre pressure for my camper?

For the hardfloor camper trailers the recommended highway pressure is 40 PSI, and for the hybrid campers the recommended pressure is 50 PSI.

 

Tent and Canvas

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If I have my own trailer, will you fit one of your tents to it?

If you decide to purchase one of our tents we can certainly assist you with a quote to have the tent fitted at one of our qualified service centres.

Do I need to season the canvas on my hardfloor?

It is highly recommended to season the canvas before first use. To season the canvas, set up the tent and hose it until it is soaked. Let the canvas dry naturally and repeat 3-5 times. If possible, also let the canvas get soaked with rain and dry naturally before your first use. This help close up the holes made when the tent is sewn together. Avoid using waterproofing sprays, as this coats the canvas and stops it from developing its own waterproofing.

Electrical

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How many amps should the fridge draw?

On average, they draw 2.5amps per hour over a 24 hour period

Does your aircon run off the batteries and sine inverter without power mains and without a generator?

No it does not.

The lithium batteries have run flat and now nothing will work.

Attached to the battery, there is a blue reset button connected. Ensure the van is connected to a power source, press and hold this button for 10 seconds until the light illuminates brightly. Leave the hybrid connected to the power source for at least 24 hours to ensure a full charge is obtained. The Redarc Manager30 will need to be reset, follow the on-screen promts. Until the hybrid has been connected to 240V power for appox 12 hours, the battery percentage screen will show calculating, this is normal.

I have plugged my van into 240V, but there is no power.

Check the 240V power source has not tripped a circuit breaker or been turned off. Check the extension cable is connected to the van securely. Check the Circuit Breakers inside the van have not tripped, they should be pointing towards the ceiling of the hybrid when on.

My battery charger is not working.

Confirm the 240V is connected using the steps above. Ensure the battery charger is plugged into the powerpoint supplied and that this is turned on. Check the power switch on the battery charger is in the on position. Turn off the power and follow the red wire between the charger and the batteries and check if the fuse installed has blown, replace if needed. Turn the power on again after checking/changing this fuse.

The inverter is making a beeping noise.

The inverter will fault and not output power if there is not sufficient power in the batteries and a audible alarm will sound. The batteries need to be charged.

My batteries are flat, how do I put the electric awning away?

The hybrid comes with a manual winder for the electric awning. This needs to be connected to the under side of the awning at the rear, and will allow you to manually wind the awning in or out.

One of the power circuits have stopped working.

Locate the fuse box in your particular model. Remove the black cover and there will be a fuse diagram on the inside of the cover. Locate the correct fuse and swap this with a new fuse.

Can I plug in an extra solar panel?

Yes! There is an Anderson connection of the drivers side of the hybrid. This is not connected through the Redarc Manager30, so it is crucial to use a solar controller when connecting your solar panel to this input.

Do I need to be plugged into power or a generator to run my Air-conditioner?

Yes, the system is not designed to run off the installed batteries, you will need to connect to a 240V power source or run a 2.4kVA generator.

My fridge keeps coming up with an E1 error.

The fridge has multiple settings to cut out power when the voltage gets too low. Below the temperature display, there will be a small letter V with either L, M or H next to it. Make sure this is set to VL. Ensure that the voltage in your batteries does not drop below 12.0V.

 

Electric Roof

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The roof got caught on the latches when opening and now won't move.

Press the up button 7 times, then press the down button and hold until the roof is fully closed again. Once the roof is fully closed, open the latches. Press and hold the up and down button at the same time for 10 seconds to reset the system. Press the up button and roof will open as normal.

The roof hit the cabinet when closing and now won't move.

Press the up button 7 times, then press the up button and hold until the roof is fully open again. Once the roof is fully open, move the cabinets or other obstruction. Press and hold the up and down button at the same time for 5 seconds, continue to hold while the roof lowers to its closed position and hold for a further 10 seconds to reset the system. They system will operate as normal after this reset.

 

Product

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What is the recommended tyre pressure (PSI) for Austrack camper trailers?

We recommend a PSI of 38 for standard highway conditions

What is the recommended tyre pressure (PSI) for Austrack hybrids?

We recommend a PSI of 55 for standard highway conditions.

Do the windows in the Tanami range come with flyscreens?

Yes they do.

Can I use normal fitted king size sheets to fit the mattress on the King Size Bed in the Tanami range?

Yes you can.

What size fridge can the Telegraph LT fit on the fridge slide?

60L fridge

Does the Telegraph LT come with a roof rack?

No it doesn't.

 

Water & Toilet

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I have turned the tap on, but no water comes out

Check that there is water in the tanks, and that the correct tank is selected using the blue handle valve.

The hot water system is on, but no hot water comes out of the taps.

Make sure that the taps for the outdoor shower are turned off tight.

Do i need to use any chemicals or special toilet paper for the toilet system?

We recommend using the Thetford Aqua Kem range of chemicals in the waste tank of the toilet to help break down the waste and control the smells. This range is suitable to use in septic systems, so it can be emptied into any dump point without harming the natural bacteria population. The Thetford range of toilet paper is designed to break down quickly, to avoid any clogging of the waste tank while emptying.