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General Information
Do you have finance options available?
We certainly do!
Austrack Finance offers various finance solutions aimed at helping you get off the beaten track and start exploring Australia in your very own Austrack Camper or Caravan. Visit Austrack Finance by clicking here.
What is the minimum deposit I need to place an order?
The minimum deposit required to put your purchase into production is $1,000.
Which payment methods are accepted online?
We accept Credit/Debit Card (Visa, Mastercard).
Do I need to pay for my Austrack Camper or Caravan before I collect it or before it will be delivered?
Yes you do. We accept credit card, bank cheque and direct deposit.
Do we accept Trade-Ins?
We currently do not accept Trade-Ins at this time.
Do we have showrooms, dealers or distributors overseas?
We currently have no showrooms, dealers or distributors overseas at this time.
Service Information
How do I use the Diesel Heater?
Operating instructions, fault codes and troubleshooting information for your diesel heater can be found in your Austrack Owner’s Manual or User Guide. As different diesel heater models may be fitted across the Austrack range, always refer to the documentation supplied with your camper for model-specific operating instructions and fault-finding information.
Where is the wheel bearing number chart?
The wheel bearing numbers are usually located on a sticker inside the external fridge compartment door. On some Austrack hard floor camper models, the sticker may instead be located on the inside compartment door behind the fridge compartment. These bearing numbers are useful when ordering replacement parts or arranging servicing.
What are the wheel nut torque settings for my Austrack camper or caravan?
The recommended wheel nut torque setting for Austrack campers and caravans is 140 Nm. Always refer to the Austrack VIN plate located on the drawbar and your model-specific Owners Manual for specifications. Wheel nut torque should be checked regularly as part of your routine maintenance and pre-trip inspections.
Why is my reverse camera not working?
If your reverse camera is not displaying an image, first check that the reverse light circuit from your tow vehicle has been correctly wired through the trailer plug. A simple way to check this is to connect your Austrack camper or caravan to the vehicle and confirm that the reverse lights on the camper illuminate when the vehicle is placed in reverse. If the reverse lights are not working, the reverse camera may not be receiving the signal required to activate.
When do I service my van?
Regular servicing is essential to keep your Austrack camper or caravan operating safely and performing at its best. As a guide, scheduled service intervals include 3 months or 1,000 km, 6 months or 5,000 km, 12 months or 10,000 km, 18 months or 15,000 km, and 24 months or 20,000 km. Under normal operating conditions, servicing should be completed every 5,000 km. For campers or caravans regularly used in severe conditions, including corrugated roads, off-road tracks, dust, mud or water crossings, servicing should be completed every 2,500 km. For complete servicing requirements and maintenance items, always refer to the Maintenance Schedule in your Austrack Owner’s Manual.
Tents and Canvas
If I have my own trailer, will you fit one of your tents to it?
We recommend contacting AOE RV Service Centre for any tent installations. You can contact them by clicking here.
Electrical Information
Why won't my air conditioner turn on?
If your air conditioner is not turning on, first check that the master switch is switched on. On most Austrack camper and caravan models, the master switch is located behind the TV unit. If the master switch is on, check that the air conditioner circuit breaker has not tripped and that all circuit breakers are in the ON (up) position. If the air conditioner still does not operate, further troubleshooting may be required.
How do I turn on the induction cooker?
To use the induction cooktop in your Austrack camper or caravan, first ensure the master switch is turned on. Depending on your model, the master switch is typically located behind the TV unit or underneath the benchtop near the induction cooktop. If the cooktop does not operate, check that your inverter is switched on and that all relevant circuit breakers are in the ON (up) position.
How do I switch between the internal and external speakers on my radio?
To control which speakers are playing audio, open the radio settings and select the Mixer icon. This is usually located in the top corner of the screen, either within the Radio app or, on some models, from the home screen. Once the Mixer menu is open, use the Fader and Balance controls to adjust the audio output between the internal and external speakers. The exact menu layout may vary depending on the radio fitted to your Austrack camper or caravan.
How do I check the circuit breakers and electrical systems on my Austrack Camper or Caravan?
If you are experiencing an electrical issue, first check that all circuit breakers are in the ON (up) position. This includes breakers for your solar system, DC-DC charger, Anderson plug input, mains power and inverter. A tripped circuit breaker can prevent appliances and electrical systems from operating correctly.
How do I turn on the inverter?
The process for turning on the inverter depends on the electrical system fitted to your camper. For Renogy systems, ensure the inverter is enabled through the Vision display screen. For Redarc systems, ensure the inverter remote switch is turned on. On all models, you should also check that the main power switch on the inverter itself is switched on, as both the remote control and inverter unit must be enabled for the inverter to operate.
Where is the solar input and do I need a solar controller (MPPT)?
The external solar input on Austrack campers and caravans is typically located behind the driver’s side wheel. Hybrid models require an MPPT solar controller when connecting external solar panels. Simpson and Hard Floor camper models do not require an additional MPPT solar controller, as the solar charging system is already managed through the camper’s existing electrical setup.
Where is the Starlink connection?
The Starlink pass-through connection is typically located behind the TV unit inside the camper and on the driver’s side external wall. This allows you to easily route Starlink cables into your Austrack camper or caravan while keeping connections neat and protected from the elements.
How do I isolate the batteries?
To isolate the batteries, turn the main battery isolation switch to the OFF position. This switch is typically located within the main electrical compartment of your Austrack camper or caravan. Isolating the batteries disconnects power from the electrical system and is recommended when storing the camper for extended periods or when carrying out maintenance.
What are Home, Away and Standby modes on my Austrack camper or caravan?
Home, Away and Standby modes allow you to manage power usage within your Austrack camper or caravan. Home Mode is designed for normal use while the camper is occupied. Away Mode is designed for short periods away from the camper and keeps essential systems, such as the fridge, powered. Standby Mode shuts down the camper’s electrical system to minimise power consumption when the camper is not in use.
How do I wake up flat batteries?
If your lithium batteries have entered protection mode due to a low state of charge, the recovery method will depend on your electrical system. For REDARC-equipped models, press the blue reset button located in the battery box or use a suitable lithium battery jump starter to wake the batteries. For Renogy-equipped models, a suitable lithium battery jump starter can be used. On both systems, you can also connect your vehicle’s Anderson plug to the camper’s external solar Anderson input using an Anderson extension lead to provide enough charge to wake the batteries and restore normal operation.
Water and Toilet Information
How do I turn on the Hot Water System?
The process for turning on your hot water system depends on the unit fitted to your Austrack camper or caravan.
Truma Rapid Hot Water System
- Turn on the gas supply.
- If using water from your onboard tanks, turn on the water pump.
- If connected to mains water, leave the water pump switched off.
Truma Electric Hot Water System
- Turn on the Hot Water System (HWS) main switch, usually located near the main control panel.
- Select your desired temperature using the Truma hot water switch.
- Allow approximately 20 minutes for the water to heat.
WLF Instant Hot Water System
- Turn on the gas supply.
- If using water from your onboard tanks, turn on the water pump.
- If connected to mains water, leave the water pump switched off.
- Turn on the power from the main control screen.
- Check that the power switch inside the hot water unit is switched on.
- Once the hot water control panel illuminates, select your desired temperature.
- Turn on a hot water tap to activate the system.
How do I select a water tank?
Water tank selection is controlled by the blue water tank selector valve. To choose which tank supplies water to your camper, turn the blue handle so it points towards either the front or rear tank indicator.
Important: Do not leave the valve in the middle position or attempt to draw water from both tanks at the same time. Operating the system with the valve between tanks can restrict water flow and may cause damage to the water pump.
How do I bleed air out of the water pipes?
If air has entered the water system, turn on the water pump and open all taps throughout the camper, including both hot and cold taps. Allow the water to run until all air has been expelled from the system and a steady flow of water is achieved. This will help restore normal water pressure and ensure your water system operates correctly.
