Got a question?  You might find the answer here.  If not, please contact us

General

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What are your showroom opening hours?
  • Monday-Friday 9.00am- 5.00pm
  • Saturday 9.00am-1.00pm
Do you have finance options available?

We certainly do! Austrack Finance offer various finance solutions aimed at helping you get off the beaten track and start exploring Australia in your very own Austrack Camper or Hybrid.

What is the minimum deposit I need to place an order?

The minimum deposit required to put your purchase into production is $3,000 for a camper trailer and $5,000 for a hybrid camper.

How do I register the trailer?

All paperwork and documentation for registering your camper will be supplied at the time of pickup. Each State in Australia has different registration requirements so it best to check with your local State authority or call one of our showrooms for details.

Which payment methods are accepted in the Online Shop?

We accept Credit Card (Visa, Mastercard), Direct Deposit and Paypal.

Do I need to pay for my camper before I collect it or before it will be delivered?

Yes, you do. We accept credit card, cheque or direct deposit.

Do we accept trade-ins?

No we do not.

Do we have showrooms, dealers or distributors overseas?
We currently have no showrooms, dealers or distributors overseas, however, we may be able to ship to your country depending on what camper you would like and where you would like it shipped. We handle none of the shipping arrangements. You would do so from your end and notify us where and when the camper needs to be for shipping. You will also need  to check if our campers meet road requirements for use in your country.
Can we ship our campers overseas?
Depending on where, we may be able to deliver your camper overseas. You will need to arrange your own shipping and would need to check if our campers meet road requirements for use in your country.

 

Warranty

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What is the warranty on your camper trailers and tents?

All camper trailers and hybrid campers purchased through Austrack Campers receive our exclusive 5-year structural warranty; which covers all parts and labour. For further information, please contact us.
All tents and other components purchased from one of our showrooms receive our 12-months warranty (conditions apply).

What is your refund policy?

Our refund policy is in accordance with Australian Consumer Law.

Are warranty terms transferable?

No they are not. Warranty terms apply to the original purchase and purchaser.

 

Tent and Canvas

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If I have my own trailer, will you fit one of your tents to it?

If you decide to purchase one of our tents we can certainly assist you with a quote to have the tent fitted at one of our qualified service centres.


Electrical

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How many amps should the fridge draw?

On average, they draw 2.5amps per hour over a 24 hour period

Does your aircon run off the batteries and sine inverter without power mains and without a generator?

No it does not.


Product

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What is the recommended tyre pressure (PSI) for Austrack camper trailers?

We recommend a PSI of 38 for standard highway conditions

What is the recommended tyre pressure (PSI) for Austrack hybrids?

We recommend a PSI of 55 for standard highway conditions.

Do the windows in the Tanami range come with flyscreens?

Yes they do.

Can I use normal fitted king size sheets to fit the mattress on the King Size Bed in the Tanami range?

Yes you can.

What size fridge can the Telegraph LT fit on the fridge slide?

60L fridge

Does the Telegraph LT come with a roof rack?

No it doesn't.