Got a question? You might find the answer here. If not, please contact us 🙂
What are your showroom opening hours?
- Monday-Friday 9.00am- 5.00pm
- Saturday 9.00am-1.00pm
What is the warranty on your camper trailers and tents?
All camper trailers purchased through AusTrack Campers receive our exclusive 5 year structural warranty covering all parts & labour. Read our Warranty Terms and Conditions here.
All tents and other components purchased through our showroom receive our 12 months warranty (conditions apply).
Will my car be able to tow the camper trailer I am interested in?
Yes we have a model within our large range of camper trailers to suit most cars, SUV’s & 4WD’s on the market, for more information call us or drop into one of our showrooms.
How soon can I have my camper trailer?
Under normal circumstances we can have your purchase delivered within 2Â weeks from the deposit being received.
If I have my own trailer, will you fit one of your tents to it?
If you decide to purchase one of our tents we can quote to have this service supplied at one of our Qualified Service Centres.
Do you have finance options available?
Yes, we recommend AAAÂ Finance Group for financing our camper trailers.
What is the minimum deposit I need to place an order?
The minimum deposit required to put your purchase into production is 10% of total value.
How fast is shipping?
Once payment has cleared we will begin the shipping process which can take up to 5 days, however we will endeavour to ship immediately.
How do I register the trailer?
All paperwork and documentation for registering your trailer will be supplied at the time of pickup.Each State has different registration requirements, check with your local state authority or call us for details.
What is your refund policy?
Our refund policy is in accordance with Australian Consumer Law.
Which payment methods are accepted in the Online Shop?
We accept Credit Card (Visa, Mastercard), Direct Deposit and Paypal.